Online Terms & Conditions – Pallas Travel Transfers

  1. Please ensure that all flight details are entered correctly along with date and time of arrival.
  2. In cases where you are unable to travel and payment has been received in advance, we will refund the cost of the transfer in full should you cancel within 21 days of your expected pick-up time. Cancellations within 21 days of arrival will be charged 50%.
  3. In cases of missed flights or inability to travel, where you are responsible, no refund will be offered. We may offer a deferred transfer at our discretion.
  4. Only the passengers listed upon your booking will be included in your transfer – under no circumstances can additional passengers be added. If advised 24 hours prior to expected pick-up, we may be able to amend the names of passengers or add additional passengers. Any additional charges incurred as a result of additional passengers, will be payable at the time of change.
  5. Our drivers will wait for a reasonable period of time at pick-up. Should it become evident that you are not likely to be arrive for your transfer, our driver will leave. No refund will be offered in cases of “no show”.  Reasonable attempts will be made to contact you via the information provided by you upon booking.
  6. Reasonable allowances will be made for passengers’ luggage (1 suitcase per adult + hand luggage). Should your luggage exceed this expectation and alternative arrangements need to be made to transfer your luggage, you will be liable for any additional costs incurred.
  7. In cases where flights are delayed, we will ensure that your flight is tracked (for arrivals) and will ensure that we are able to collect you at agreed. For departures, we would expect that you advise us of the amended transfer time – this will be your responsibility based on information provided by your airline or tour operator.
  8. We aim, where possible, to ensure that guests are dropped off/collected from their Hotel Reception, Villa or Apartment. In some cases, this is not possibly (mainly for properties in central Lindos). In these cases, we will ensure that you are dropped off at the closes accessible point.